Privacy policy
PRIVACY POLICY
Last updated: May 2026
1. Introduction
Adoris, s. r. o., registered at Belanského 3185/25A, 024 01 Kysucké Nové Mesto, Slovak Republic, Company Registration Number (IČO): 57570507 ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from any of our online stores. It also explains your rights under applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").
By using our store, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our store.
2. Data Controller
For the purposes of the GDPR and applicable Slovak data protection legislation, the data controller responsible for your personal data is:
Adoris, s. r. o. Belanského 3185/25A 024 01 Kysucké Nové Mesto Slovak Republic Email: peterpanville@gmail.com
3. Personal Data We Collect
We collect various categories of personal data depending on how you interact with our store. This includes:
Identity and contact data: your full name, email address, telephone number, and billing and shipping address provided at checkout. Transaction data: details of products you have purchased from us, payment amounts, and transaction identifiers. Technical data: your IP address, browser type and version, device type, operating system, time zone setting, and browsing behaviour on our store, collected through cookies and similar tracking technologies. Communications data: any correspondence you send to us, including emails, messages, and dispute-related communications. Usage data: information about how you use and navigate our store, including pages visited, products viewed, and time spent on the site.
We do not collect or store full payment card details. All payment processing is handled securely by third-party payment processors, including Stripe, in compliance with PCI DSS standards.
4. How We Collect Your Personal Data
We collect personal data through the following means: directly from you when you place an order, create an account, contact our support team, or submit a return or dispute request; automatically through cookies and tracking technologies when you browse our store; from third-party services such as our payment processors, shipping carriers, and analytics providers.
5. Legal Basis for Processing
We process your personal data on the following legal bases under Article 6 of the GDPR:
Performance of a contract: processing is necessary to fulfil your order, process payment, arrange delivery, and handle returns or disputes. Legal obligation: processing is necessary to comply with our legal obligations, including tax, accounting, and regulatory requirements under Slovak and EU law. Legitimate interests: processing is necessary for our legitimate business interests, including fraud prevention, improving our store, and analysing customer behaviour, provided these interests are not overridden by your rights. Consent: where you have provided explicit consent, such as subscribing to marketing communications. You may withdraw your consent at any time.
6. How We Use Your Personal Data
We use your personal data for the following purposes: to process and fulfil your orders and arrange delivery; to communicate with you regarding your order, including order confirmations, shipping updates, and customer service responses; to process payments and prevent fraudulent transactions; to manage returns, refunds, and dispute resolution; to comply with our legal and regulatory obligations; to improve our store, products, and services through analysis of usage data; to send you marketing communications where you have consented or where we have a legitimate interest to do so; to defend our legal rights in the event of disputes, chargebacks, or legal proceedings.
7. Sharing Your Personal Data
We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary:
Payment processors: we share transaction data with Stripe and other payment providers to process your payments securely. Shipping carriers and fulfilment partners: we share your name and delivery address with our logistics and fulfilment partners to arrange delivery of your order. Technology and platform providers: we use third-party platforms, including Shopify, to operate our store. These providers process data on our behalf and are contractually obligated to handle it securely and in accordance with GDPR. Analytics providers: we use analytics tools to understand how our store is used. These tools may collect anonymised or pseudonymised data. Legal and regulatory authorities: we may disclose your data to courts, law enforcement agencies, or regulatory authorities where required by law or to defend our legal rights.
All third parties with whom we share your data are required to process it in accordance with applicable data protection law and only for the purposes for which it was shared.
8. International Data Transfers
As we operate internationally and use third-party service providers, your personal data may be transferred to and processed in countries outside the European Economic Area ("EEA"). Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with GDPR requirements, including the use of standard contractual clauses approved by the European Commission or transfers to countries recognised as providing an adequate level of data protection.
9. Cookies and Tracking Technologies
Our store uses cookies and similar tracking technologies to enhance your browsing experience, analyse store performance, and support marketing activities. Cookies are small text files stored on your device when you visit our store.
We use the following types of cookies: strictly necessary cookies, which are required for the store to function and cannot be disabled; functional cookies, which remember your preferences and settings; analytical cookies, which collect information about how visitors use our store to help us improve it; marketing cookies, which are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our store. For more information about the cookies used by our platform provider Shopify, please refer to Shopify's cookie policy.
10. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Specifically, we retain order and transaction data for a minimum of 5 years in accordance with Slovak accounting and tax legislation. Customer communications and dispute records are retained for a minimum of 3 years. Technical and analytical data is retained for up to 26 months. Marketing consent records are retained until you withdraw your consent.
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.
11. Your Data Protection Rights
Under the GDPR, you have the following rights in relation to your personal data:
The right of access: you have the right to request a copy of the personal data we hold about you. The right to rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you. The right to erasure: you have the right to request deletion of your personal data where there is no legitimate reason for us to continue processing it. The right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances. The right to data portability: you have the right to request that we transfer your personal data to you or a third party in a structured, commonly used, machine-readable format. The right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, or where we process your data for direct marketing purposes. The right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us at peterpanville@gmail.com. We will respond to all requests within 30 days. We may need to verify your identity before processing your request. You will not be charged a fee for exercising your rights unless your request is clearly unfounded or excessive.
12. Right to Lodge a Complaint
If you believe that our processing of your personal data does not comply with applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority. In the Slovak Republic, the supervisory authority is:
Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky) Hraničná 12 820 07 Bratislava Slovak Republic www.dataprotection.gov.sk
You may also lodge a complaint with the supervisory authority in your country of residence if you are located in another EU member state.
13. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include secure encrypted connections (SSL/TLS) for all data transmitted through our store, restricted access to personal data on a need-to-know basis, and regular review of our data protection practices. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
14. Third Party Websites
Our store may contain links to third-party websites. This Privacy Policy applies only to our store. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal data.
15. Children's Privacy
Our store is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at peterpanville@gmail.com and we will take steps to delete such data promptly.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our store after any changes constitutes your acceptance of the updated policy.
17. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or our data protection practices, please contact us at:
Adoris, s. r. o. Belanského 3185/25A 024 01 Kysucké Nové Mesto Slovak Republic Email: peterpanville@gmail.com